Your privacy matters to us. This Privacy Policy explains how clubmy collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information with transparency, security, and respect.
Six core principles guide the way clubmy handles every piece of personal information entrusted to us by our players.
All data transmitted between your device and clubmy's servers is protected by 256-bit SSL/TLS encryption. Sensitive fields such as passwords and payment details are encrypted both in transit and at rest.
clubmy does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to deliver and improve our services to you.
We collect only the personal data necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. We do not collect data beyond what is required for these purposes.
You have the right to access, correct, delete, and export your personal data at any time. Submit a request through our support channels and we will respond within the timeframes set out in this policy.
clubmy's data infrastructure is hosted on secured, access-controlled servers with regular security audits, intrusion detection systems, and strict internal access controls to prevent unauthorised access.
We document every category of data we collect, why we collect it, and how long we retain it. This policy is written in plain English so that you understand exactly how your information is used — no legal ambiguity.
This Privacy Policy ("Policy") is issued by clubmy ("clubmy", "we", "us", "our", "the Operator") and governs the collection, processing, storage, and disclosure of personal data provided by or collected from individuals ("you", "the User", "the Player") who access or use the clubmy platform, located at clubmy.cam, and all associated products, services, and communications.
clubmy is committed to protecting the privacy and personal data of all its users in accordance with applicable data protection legislation and internationally recognised privacy standards. We take our obligations as a data controller seriously and have designed our data practices to be proportionate, transparent, and respectful of your rights as an individual.
This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the clubmy platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.
This Policy applies to all personal data we process in connection with our services, including data collected through the website, live chat interactions, support communications, promotional participation, and payment transactions. It covers Malaysian users as well as users from other jurisdictions who access the platform, subject to applicable local law.
The following terms carry the meanings defined below throughout this Privacy Policy:
clubmy collects Personal Data across the following categories, limited to what is necessary for the stated purposes:
| Category | Data Elements | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Registration & KYC |
| Contact Data | Email address, phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Registration |
| Financial Data | Payment method details, transaction history, deposit/withdrawal amounts in MYR, e-wallet identifiers (Touch 'n Go, Boost, DuitNow, GrabPay) | Deposits & Withdrawals |
| Gaming Activity | Game session logs, bet amounts, wagering history, game preferences, bonus redemption history | Platform Usage |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, login history | Automated Collection |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support Interactions |
| Verification Documents | Copies of IC (MyKad), passport, utility bills, selfie verification images | KYC Verification |
We do not collect special categories of sensitive personal data such as biometric data (beyond identity verification selfies used for KYC matching), racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required and consented to for responsible gambling assessment purposes.
clubmy collects Personal Data through the following primary channels:
clubmy processes your Personal Data for the following specific and documented purposes:
clubmy processes your Personal Data on the following legal grounds, in accordance with applicable data protection law:
clubmy does not sell, rent, or otherwise commercially transfer your Personal Data to any third party. We share Personal Data only in the following limited and documented circumstances:
clubmy retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulatory obligation, whichever is the longer period.
General retention principles applied by clubmy are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification. Where full deletion is not immediately possible due to backup systems, data will be isolated and protected from further active processing until deletion is completed.
clubmy uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how our services are used. The following categories of cookies are employed:
Upon your first visit to clubmy.cam, you will be presented with a cookie consent notice. You may accept all cookies, accept only strictly necessary cookies, or manage your preferences individually. You may also modify your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.
clubmy does not use third-party advertising or behavioural targeting cookies that profile your activity across external websites for commercial advertising purposes.
As a data subject whose Personal Data is processed by clubmy, you hold the following rights in respect of your information. These rights may be exercised by contacting us as described in Section 15 of this Policy:
You have the right to request a copy of the Personal Data we hold about you, along with information about how and why we process it. We will provide a response within 30 days of receiving a verified request.
You have the right to request correction of any Personal Data we hold that is inaccurate, incomplete, or out of date. Some data fields can be updated directly in your account settings; others require a support request for manual correction.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the legal basis), or where processing was unlawful. This right is subject to our legal retention obligations — data we are required to retain by law cannot be deleted early.
You have the right to request that we restrict processing of your Personal Data in certain circumstances, such as where you contest its accuracy or where you have objected to processing pending verification of our legitimate grounds.
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format (e.g., CSV), and to request transfer to another data controller where technically feasible.
You have the right to object to processing of your Personal Data carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes, which we will action without requiring justification.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. To withdraw marketing consent, contact our support team or use the unsubscribe option in any marketing email.
To exercise any of the above rights, please contact us at support@clubmy.cam with the subject line "Data Rights Request" and sufficient information to verify your identity. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days, or inform you if an extension is required.
The clubmy platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from anyone under the age of 21. The collection and processing of data from minors for the purpose of online gaming or sports betting would be a serious breach of our policies and applicable law.
Age verification is a mandatory step in the account registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately closed, all associated data will be securely deleted (subject to any retention obligations required to evidence and document the breach), and any funds held in the account will be returned via the original deposit channel where operationally possible.
If you become aware that a minor has accessed or registered on the clubmy platform, please contact us immediately at support@clubmy.cam so that we may take appropriate action without delay.
clubmy implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While we take all reasonable steps to protect your data, no transmission over the internet or electronic storage system is entirely secure. We therefore encourage you to use strong, unique passwords, enable two-factor authentication on your clubmy account, and report any suspicious account activity to our support team immediately.
The clubmy platform may contain references or functional links to third-party payment services (such as the mobile applications of Touch 'n Go eWallet, Boost, Maybank, CIMB, and other FPX-participating banks) which are accessed during the payment process. These third-party platforms operate under their own independent privacy policies and terms, and clubmy has no control over, and accepts no responsibility for, the data practices of such external services.
When you are redirected to a third-party payment gateway or e-wallet application to complete a transaction, you are subject to that third party's privacy policy from the point of redirection. We strongly recommend reviewing the privacy policies of any third-party services you interact with in connection with your use of clubmy.
clubmy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made to this Policy, we will notify active account holders via the email address registered to their account and/or via a prominent in-platform notification, with a minimum of fourteen (14) days' advance notice prior to the changes taking effect, except where immediate implementation is required for legal or security reasons.
The most current version of this Privacy Policy will always be available at clubmy.cam/privacy-policy, with the effective date and last-reviewed date displayed at the top of the document. Your continued use of the platform following the effective date of any amendment constitutes your acknowledgement of and agreement to the updated Policy.
We recommend reviewing this Policy periodically to remain informed of how we protect your Personal Data. If you object to any changes made to this Policy, please cease use of the platform and contact us to request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by clubmy, please contact our team through any of the following channels:
We are committed to resolving all privacy-related concerns promptly and transparently. If you are dissatisfied with our response to any privacy matter, you retain the right to seek independent legal advice or contact relevant data protection authorities.
We take privacy seriously because we take your trust seriously. Explore clubmy with confidence — your personal data is handled responsibly, transparently, and securely at every step.
For players aged 21 and above only. Please gamble responsibly.