Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and clubmy ("clubmy", "we", "us", "the Platform", "the Operator"), governing your access to and use of the website located at clubmy.cam and all associated gaming, betting, and entertainment services offered thereon.

By accessing, browsing, registering an account on, or placing any wager through clubmy, you represent and warrant that you have read, understood, and agree to be bound by these Terms in their entirety, together with ourPrivacy Policy and any additional rules, guidelines, or policies applicable to specific products or promotions, all of which are incorporated into these Terms by reference.

These Terms are written in English and the English version shall prevail in all circumstances. clubmy is an online entertainment platform offering casino games and sports betting services. It is your sole responsibility to determine whether participation in online gaming is lawful in your jurisdiction before accessing the platform.

For the purposes of these Terms, the following definitions shall apply:

• "Account" — the individual registered user account created by a Player on the clubmy platform, used to access all services, manage balances, and track activity.
• "Balance" — the total available funds held in a Player's Account, inclusive of deposited funds and credited bonus amounts where applicable.
• "Bonus Funds" — any funds credited to a Player's Account through a promotion, welcome offer, reload bonus, or any other incentive programme, subject to applicable wagering requirements.
• "Deposit" — real money transferred by a Player to their clubmy Account via an approved payment method, including but not limited to Touch'n Go eWallet, Boost, DuitNow, FPX, GrabPay, and USDT TRC20.
• "KYC" — Know Your Customer verification, the identity and document verification process required before withdrawals are processed and as required by internal compliance procedures.
• "Platform" — the clubmy website, its sub-domains, mobileoptimised interfaces, and any associated software or application through which gaming and betting services are delivered.
• "Prohibited Jurisdiction" — any country, territory, or jurisdiction in which accessing or using online gaming services is unlawful or restricted, or from which clubmy has determined it cannot accept registrations.
• "Wagering Requirement" — also referred to as rollover or turnover, the multiplied amount by which Bonus Funds (or the bonus plus deposit) must be wagered before withdrawal of any resulting winings is permitted.
• "Withdrawal" — the transfer of real-money funds from a Player's Account Balance to a verified payment account in the Player's name.

To register and maintain an active Account on clubmy, you must satisfy and continue to satisfy all of the following eligibility criteria:

• You are at least 21 years of age. clubmy enforces a strict minimum age of 21 for all gaming and betting activities on the platform, consistent with international best practice for regulated casino-style operations.
• You are accessing the platform as an individual acting on your own behalf, and not as a representative or agent of any third party.
• You are not a resident of or accessing the platform from a Prohibited Jurisdiction.
• You have not previously been self-excluded from clubmy or had an Account closed by clubmy due to violation of these Terms.
• You are not an employee, contractor, director, or officer of clubmy, nor an immediate family member of such a person.
• You have full legal capacity to enter into a binding agreement under applicable law.

clubmy reserves the right to request identity verification documents at any time, including during registration, prior to first withdrawal, or following any suspicious activity alert. Failure to provide requested documentation within the stated timeframe may result in Account suspension or closure.

Each Player may register onlyone (1) Account on clubmy. The creation of multiple Accounts by the same individual, whether under different names, email addresses, or payment methods, is strictly prohibited and constitutes grounds for immediate permanent closure of all associated Accounts, forfeiture of all Bonus Funds, and, at clubmy's discretion, forfeiture of any pending or unprocessed winings.

You agree to provide accurate, truthful, and complete information during registration, including but not limited to:

• Your full legal name as it appears on your government-issued identification document
• A valid and active email address that you own and have access to
• Your date of birth, confirming you are 21 years of age or older
• A valid contact number

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication (2FA) codes. You agree to notify clubmy immediately via live chat or email upon becoming aware of any unauthorised access to or use of your Account. clubmy shall not be liable for any loss or damage arising from your failure to maintain adequate account security.

clubmy recommends the use of a strong, unique password and enabling two-factor authentication (2FA) as a security best practice. Do not share your login credentials with any third party.

clubmy accepts deposits in Malaysian Ringgit (MYR) via a range of locally supported payment methods. All transactions are processed in MYR unless otherwise specified. The following payment channels are currently supported:

• Touch 'n Go eWallet (instant processing)
• Boost eWallet (instant processing)
• GrabPay (instant processing)
• DuitNow (instant processing)
• FPX — supporting Maybank, CIMB, Public Bank, Hong Leong, and other participating banks (5–10 minutes)
• USDT TRC20 — cryptocurrency deposits (15–30 minutes, subject to blockchain confirmation times)

Minimum and maximum deposit amounts vary by payment method and are displayed at the point of transaction. All funds deposited must originate from a payment account registered in your own name. Third-party deposits are not accepted and will be returned where identification is possible; in cases where identification is not possible, such funds may be held pending investigation.

clubmy does not charge transaction fees on standard deposits; however, your payment provider or bank may apply their own service charges for which clubmy bears no responsibility. Cryptocurrency deposits are subject to standard network transaction fees charged by the TRON network.

Withdrawal requests may only be submitted by Players who have completed the required KYC verification process. Withdrawals are processed to the same payment method used for the corresponding deposit where operationally feasible, as anti-money-laundering measure.

Indicative withdrawal processing times by tier are as follows:

• Bronze Tier: Standard processing — typically within 24 hours of request approval
• Silver Tier: Priority processing — typically within 12 hours
• Gold Tier: Express processing — typically within 30 minutes during operational hours
• VIP Tier: Instant processing — within minutes of request approval

Processing times stated above are estimates and may be extended during periods of high demand, system maintenance, or where additional verification is required. clubmy shall not be held liable for delays caused by third-party payment processors, banking systems, or network conditions beyond our control.

Withdrawals will not be processed against Account balances consisting solely of Bonus Funds that have not met applicable wagering requirements. Only real-money balances that have satisfied all applicable rollover conditions are eligible for withdrawal.

clubmy offers various promotional incentives including welcome bonuses, reload bonuses, cashback rebates, birthday bonuses, referal rewards, and seasonal promotions tied to Malaysian festivities including Hari Raya Aidilfitri and Chinese New Year. All promotions are subject to specific terms attached to each individual offer and to the general bonus conditions set out below.

General Bonus Conditions:

• Each bonus offer has a specified wagering (rollover/turnover) requirement that must be met before any resulting winnings may be withdrawn. The applicable multiplier is stated on each promotion's detail page.
• Bonus Funds are credited following successful completion of qualifying deposit and/or activity thresholds as stated per offer.
• Unless otherwise stated, a maximum of one active bonus may be held at any time. Players must opt in to each promotion unless automatically credited (e.g., Birthday Bonus).
• clubmy reserves the right to withdraw any promotional offer, alter wagering requirements, or modify bonus conditions at any time, with reasonable advance notice where practicable.
• Any evidence of promotional abuse — including but not limited to multi-accounting, coordinated betting to artificially meet rollover conditions, or systematic exploitation of bonus mechanics — will result in immediate Account suspension, forfeiture of all Bonus Funds, and may result in permanent termination.
• Birthday Bonuses are credited annually based on the date of birth provided during registration and verified during KYC. Bonus amounts are tiered according to the Player's active membership level at the time of the birthday month.
• Referral bonuses are credited once the referred player's account has been verified and a qualifying deposit made. Referral rewards are for genuine personal referals only — any evidence of self-referral schemes will result in forfeiture.

The following conduct is strictly prohibited on the clubmy platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of balance, and where appropriate, reporting to relevant authorities:

• Fraud and Misrepresentation: Providing false, inaccurate, or misleading information during registration, KYC, or any other interaction with clubmy.
• Money Laundering: Using the platform to deposit, transfer, or withdraw funds for the purpose of money laundering or any other financial crime.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly live dealer table games.
• Automated Play: Using bots, scripts, AI-assisted tools, or any automated system to play casino games or place sports bets.
• Bonus Abuse: Creating multiple accounts, using third-party deposits, or any other scheme designed to exploit promotional offers.
• Chargebacks: Initiating fraudulent chargebacks or payment disputes against legitimate transactions.
• Account Sharing: Sharing account credentials with or allowing access to your Account by any third party.
• Underage Access: Allowing or facilitating access to the platform by any person under 21 years of age.

All sporting bets placed through clubmy are subject to the specific rules applicable to the relevant sport, competition, or event as displayed on the platform at the time of placement. In the event of any ambiguity, the rules as determined by clubmy's sports trading team shall prevail.

clubmy reserves the right to void any bet that has been placed erroneously due to a system error, where odds were clearly displayed incorrectly (manifest error), or where there is reasonable evidence that the integrity of the relevant event or market has been compromised. Decisions by clubmy's risk and integrity team on such matters are final.

For live in-play betting markets on events including EPL fixtures, Liga Super Malaysia matches, and UFC bouts, bets may only be placed during defined betting windows. Once a betting market is suspended or closed, no further bets will be accepted. Late bets that enter a system queue after market suspension will be cancelled and stakes returned.

Casino game outcomes on clubmy are governed by certified Random Number Generator (RNG) technology or, in the case of live dealer games, by the physical mechanics of the live studio (card shuffling, dice throws, roulette wheel spins). clubmy does not manipulate game outcomes. All RTP (Return to Player) percentages published are theoretical long-term figures, not guarantees of session outcomes.

clubmy is firmly committed to promoting responsible gambling practices. We recognise that for a small number of individuals, gambling can become problematic, and we take our duty of care to such players seriously. The following responsible gambling tools are available to all registered Players:

• Deposit Limits: Daily, weekly, and monthly deposit caps settable directly within the Account dashboard. Limit reductions take immediate effect; limit increases are subject to a24-hour cooling-off period.
• Loss Limits: Players may set maximum net loss thresholds per session, day, week, or month.
• Session Timers: Set a maximum continuous play duration with automatic reminders.
• Cooling-Off Period: A temporary account suspension of24 hours, 7 days, or 30 days, immediately effective upon request.
• Self-Exclusion: Permanent or long-term exclusion from the platform, available upon request via our support team. Self-exclusion is irevocable for the stated duration.

Players aged 21 and above are the only permitted users of clubmy. If you believe you or someone you know may have a gambling problem, we encourage seeking assistance. For more detailed guidance and resources, please visit our dedicated Responsible Gambling page.

All content on the clubmy platform — including but not limited to text, graphics, logos, interface design, game assets, software code, promotional materials, and the clubmy brand name and identity — is the exclusive intellectual property of clubmy or its licensed content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial gaming and entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any platform content
• Reverse-engineer, decompile, or attempt to extract source code from any platform software
• Use any clubmy trademark, logo, or brand asset without prior written consent
• Frame or link to the platform in a manner that implies endorsement or association without consent

To the fullest extent permitted by applicable law, clubmy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of or inability to use the platform.

clubmy does not warrant that the platform will be continuously available, error-free, or free from technical interruptions. Scheduled and unscheduled maintenance may result in temporary service unavailability. clubmy shall use reasonable efforts to notify Players of planned maintenance windows in advance.

In all circumstances, clubmy's total aggregate liability to any individual Player shall not exceed the total amount of real-money deposits made by that Player to their Account in the twelve (12) months preceding the event giving rise to the claim.

clubmy reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, at any time and without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions
• Suspected fraudulent activity, money laundering, or other criminal conduct
• Failure to complete KYC verification within the requested timeframe
• Provision of false or misleading information
• Engagement in prohibited conduct as defined in Section 8
• Account inactivity exceding twelve (12) consecutive months

Players may request voluntary Account closure at any time by contacting clubmy support. Upon voluntary closure, any remaining real-money balance (net of pending bonus rollover requirements) will be returned to the Player's verified withdrawal method within a reasonable period, subject to final KYC review.

In the event of termination for breach, clubmy reserves the right to withold any balance pending investigation. Where fraud or criminal activity is established, the entire balance may be forfeited and the matter referred to appropriate authorities.

clubmy reserves the right to amend, update, or replace these Terms & Conditions at any time. Where material changes are made, we will use reasonable efforts to notify active Players via email to the address registered on their Account, or via an in-platform notification, with a minimum of seven (7) days' advance notice prior to the changes taking effect, except where immediate implementation is required for legal, regulatory, security, or operational reasons.

The most current version of these Terms will always be available at clubmy.cam/terms-conditions with the effective date displayed at the top of the document. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept any amendment, you must cease using the platform and may request Account closure.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable law. In the event of any dispute between a Player and clubmy arising from or relating to the use of the platform, these Terms, or any specific game or betting outcome, the following resolution process shall apply:

1. First Contact: Players should first raise the issue with clubmy's customer support team via live chat, WhatsApp, or email, clearly stating the nature of the dispute and providing relevant account details and transaction references.
2. Formal Complaint: If the matter is not resolved at first contact, Players may escalate to a formal written complaint to [email protected]. clubmy commits to acknowledging formal complaints within 48 hours and providing a substantive response within 14 working days.
3. Final Decision: clubmy's final decision on any dispute shall be communicated in writing. Where a Player remains dissatisfied, they may seek independent legal advice.

Disputes relating to specific game outcomes or sporting event results shall be resolved by reference to certified game logs, official match records, and the applicable rules as set out on the platform.

If you have any questions, concerns, or require clarification regarding any provision of these Terms & Conditions, please contact the clubmy support team through any of the following channels:

• Live Chat: Available24/7 via the chat widget on clubmy.cam (average response time: 3–5 minutes)
• WhatsApp Support: Available 24/7 (contact details provided upon account registration)
• Email: support@clubmy.cam (response within 24–48 hours for non-urgent matters)

Our support team is available in English, Bahasa Melayu, and Chinese. For formal legal correspondence, please mark your communication clearly as "Legal / Formal Complaint" to ensure appropriate routing to our compliance team.

For concerns related to responsible gambling, self-exclusion requests, or deposit limit applications, please refer to our Responsible Gambling page for dedicated guidance and contact options.